Last updated: 3rd February 2026

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Digital products

All courses sold on our Website are digital, pre-recorded online education products delivered electronically.

Because digital content is made available immediately after purchase, refunds are limited and subject to the conditions below.

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Refund eligibility

We may offer a refund at our discretion if all of the following conditions are met:

• The refund request is made within 30 days of purchase; and

• You have completed no more than 30% of the course content; and

• You are genuinely dissatisfied with the course.

We reserve the right to review course access and usage data before approving any refund.

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Non-refundable situations

Refunds will not be provided where:

• The request is made more than 30 days after purchase;

• More than 30% of the course has been completed;

• Access has been terminated due to a breach of our Terms of Use;

• The refund is requested due to change of mind after substantial content has been accessed.

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How to request a refund

To request a refund, please contact us via the Website contact form and include:

• Your full name

• Email address used for purchase

• Course name

• Reason for the refund request

Approved refunds will be processed back to the original payment method where possible.

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Consumer rights

Nothing in this policy excludes or limits any rights you may have under the Australian Consumer Law or other applicable consumer protection laws that cannot be excluded.

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Changes to this policy

We may update this Refunds & Returns Policy at any time. Any changes will take effect once published on the Website.